Privacy and Terms

We are committed to safeguarding the privacy of our site visitors; this policy sets out how we will treat your personal information. By using our site and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When using our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: - administer the site; - improve your browsing experience by personalizing the site; - enable your use of the services available on the site; - send you products and services purchased via the site, register you for an event, send you important information regarding products and services and other offerings. - send statements and invoices to you, and collect payments from you; - send you email notifications which you have specifically requested; - send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications); - provide third parties with statistical information about our users – but this information will not be used to identify any individual user; - deal with inquiries and complaints made by or about you relating to the site; - use commercially reasonable efforts to keep the site secure and prevent fraud; and - verify compliance with the terms and conditions governing the use of the site.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers’ database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers’ systems to recognize your browser and capture and remember certain information).

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose your personal information: - to the extent that we are required to do so by law; - in connection with any ongoing or prospective legal proceedings; - in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); - to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and - to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

Third party links

Third Party Links. From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other Web site, or any content, materials or other information located or accessible from such Web sites, or the results that you may obtain from using such Web sites. If you decide to access any other Web site linked to or from this Web Site, you do so entirely at your own risk.

Your California Privacy Rights

Under California law, California residents have the right to request from Formé the names and addresses of third parties to whom we have disclosed personally identifiable information about you in the preceding calendar year and whom we know or reasonably should know to have used such information for direct marketing purposes. To make such a request, please contact us at: help@formecomfort.com. Please note that we are only required to respond to your request once during the course of any calendar year.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy. Users may revoke, at any time, consent to the delivery of commercial and promotional material via email by clicking the “unsubscribe” link in every commercial communication sent by Formé.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform allowing us to sell directly to you.  Shopify stores your data on a secure server protected by a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data.  It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).  Your purchase transaction data is stored only as long as necessary to complete your purchase transaction.  After that is complete, your purchase transaction information is deleted.  All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.  

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.formecomfort.com
Email: help@formecomfort.com
Phone: (310) 694–1162

Updated March 2017