Return and Exchange Policy

Formé Shoe Shapers can be returned for a full refund of the product cost and shipping fees within 30 days of delivery date. To receive your credit as quickly as possible, select the shipping carrier of your choice and send to us in the original packaging. It is the customers responsibility to cover the cost of return shipping fees. To request a return or exchange please email us at to receive an Authorization Number and instructions. 

Your return or exchange request must be made within 30 days of when your order was delivered and we must receive the shoe shapers within 14 days of when the authorization was issued. We will issue a refund to the original method of payment for the product cost and shipping fees within 1 week of receiving your package. If we do not receive your items within the 14 day period we will no longer accept returns or exchanges of the item and you will not receive a credit. If you have selected an exchange, we will send out the new order once we receive your return.

We do not accept returns or exchanges initiated after 30 days of your delivery date.

Returns and Exchanges should be sent to the following address:
Formé - Attn: Returns and Exchanges Dept.
11845 W Olympic Blvd, Suite 1100W
Los Angeles, CA 90064

Formé wants to know about any quality issues.  Please notify us immediately at Please note in your email subject line: "Quality Issue & Invoice Number". 

Questions? Please contact us at or you can also call us at
(310) 694-1162 M-F between 9:00am-5:00pm PST.