Return and Exchange Policy

Formé Shoe Shapers can be returned for a full refund within 30 days of delivery date (less shipping fees). To request a return or exchange please email us at help@formecomfort.com to receive an Authorization Number and instructions. We ask that you send the product back to us in its original packaging. 

Your return or exchange request must be made within 30 days of when your order was delivered and we must receive the shoe shapers within 14 days of when the authorization was issued. We will issue a refund to the original method of payment within 1 week of receiving your package. If we do not receive your items within the 14 day period we will no longer accept returns or exchanges of the item and you will not receive a credit. If you have selected an exchange, we will send out the new order once we receive your return.

We do not accept returns or exchanges initiated after 30 days of your delivery date.

Returns and Exchanges should be sent to the following address:
Formé - Attn: Returns and Exchanges Dept.
11845 W Olympic Blvd, Suite 1100W
Los Angeles, CA 90064

Formé wants to know about any quality issues.  Please notify us immediately at help@formecomfort.com. Please note in your email subject line: "Quality Issue & Invoice Number". 

Questions? Please contact us at help@formecomfort.com or you can also call us at
(310) 694-1162 M-F between 9:00am-5:00pm PST.